Frequently Asked Questions
Everything you need to know about our heavy-duty cleaning solutions.
What makes Sanitaire machines different from household vacuums?
Sanitaire Commercial products are built with high-durability motors, long power cords, and rugged components designed to withstand 12+ hours of daily use in demanding environments like hotels and offices.
How long does shipping take for bulk orders?
Standard ground shipping typically takes 3-5 business days. For large fleet orders or palletized shipments, please allow 5-7 business days for processing and delivery.
What is your return policy for commercial equipment?
We offer a 30-day return window for unused equipment in its original packaging. Please note that a restocking fee may apply to large commercial machinery returns.
Do you offer a warranty on Sanitaire products?
Yes, most Sanitaire Commercial products come with a limited warranty ranging from 1 to 2 years, covering parts and labor against manufacturing defects.
Where can I find replacement parts like belts and bags?
We stock a full inventory of genuine Sanitaire replacement parts, including HEPA bags, brush rolls, and drive belts, available directly on our website under the 'Accessories' tab.
Do you accept tax-exempt orders for non-profits or government agencies?
Yes, we can process tax-exempt orders. Please contact our support team with your valid tax-exempt certificate before placing your order to have your account updated.